Shipping & Returns
All the information about shipping methods, delivery times and returns — in one place.
Shipping methods and times
Courier to your door — 3-5 business days in most of Israel. Pickup points — 2-4 business days. Store pickup at 37 Jerusalem Blvd, Netivot — same business day (subject to stock).
Shipping fees and free shipping
Shipping fees are shown in the cart. Free shipping above the threshold shown in the cart; when your order crosses it, no shipping is charged.
Returns and exchanges
You may return items within 14 days of receipt, subject to our terms and Israel's Consumer Protection Law. Contact us by phone or email, include the invoice, and ensure the item is in its original unused packaging. Refunds are issued to the original payment method within 14 days of the item's arrival at our store.
Exceptions
Hygiene items (pierced-ear earrings, opened cosmetics), custom-made items and gift cards are non-returnable except in case of defect.
Last updated: July 2026